Jean-Claude is thrilled to have been hired at The Reality Network as an assistant producer. He has always wanted to work in television, and the reality show he gets to work on, Find Your Voice, is one he has followed closely for years as a fan. The show's host, Terrence, is someone he admires and respects, based on how kindly and gently he treats the guests on the show. Once he arrives on set to start work, however, Jean-Claude is dismayed to learn that Terrence is an egotistical, rude, and selfish person. His on-screen persona is the complete opposite of his True self. After only two weeks on the job, Jean-Claude quits, disillusioned. Which of the following best describes what Jean-Claude experienced?
- reality shock
- subculture shock
- anticipatory anxiety
- organizational instability
- understanding and adaptation
The mismatch between the information new employees acquired when they were outsiders and the information they gather about that the organization as insiders is called reality shock.
Reality Shock: A mismatch of information that occurs when an employee finds that aspects of working at a company are not what the employee expected it to be.
Which of the following represents the first stage in the socialization process?
- emotional
- anticipatory
- self-realization
- self-assessment
- ASA framework
Socialization happens in three relatively distinct stages. The anticipatory stage happens prior to an employee spending even one second on the job.
Anticipatory Stage: A stage of socialization that begins as soon as a potential employee develops an image of what it would be like to work for a company.
Esmerelda, who is currently employed at Hotel Management Partners, is looking for a new job. In the process of doing so, she comes across the website of Lucrative Property Rentals and finds that the values and culture of this other company match with her own personal values. She also learns about the various activities that take place at Lucrative Property Rentals on a yearly basis and the company's various achievements. From this example, it is clear that Esmerelda is in the ________ stage of the socialization process with regard to Lucrative Property Rentals.
- anticipatory
- encounter
- understanding
- adaptation
- attrition
Anticipatory socialization begins as soon as a potential employee develops an image of what it must be like to work for a given company. The bulk of the information acquired during this stage occurs during the recruitment and selection processes that employees go through prior to joining an organization.
Anticipatory Stage: A stage of socialization that begins as soon as a potential employee develops an image of what it would be like to work for a company.
Which of the following statements about the encounter stage of socialization is True?
- The encounter stage of socialization takes place prior to an employee spending even one second on the job.
- New employees compare the information they acquired as outsiders with what the organization is really like now that they are insiders.
- Newcomers come to learn the content areas of socialization and internalize the norms and expected behaviors of the organization.
- The encounter stage involves the adoption of the spoken and unspoken goals and values of the organization.
- The encounter stage of socialization is the last stage in the socialization process.
The encounter stage is the second stage in the socialization process. During this stage, new employees compare the information they acquired as outsiders during the anticipatory stage with what the organization is really like now that they are insiders.
Encounter Stage: A stage of socialization beginning the day an employee starts work, during which the employee compares the information as an outsider to the information learned as an insider.
Realistic job previews occur during which stage of socialization?
- encounter
- attrition
- anticipatory
- adaptation
- understanding
Realistic job previews (RJPs) occur during the anticipatory stage of socialization during the recruitment process.
Anticipatory Stage: A stage of socialization that begins as soon as a potential employee develops an image of what it would be like to work for a company.
The anticipatory stage of socialization begins the day an employee starts work.
The anticipatory stage of socialization happens prior to an employee spending even one second on the job. It starts the moment a potential employee hears the name of the organization.
Who among the following represent probably the biggest driver of culture?
- middle managers
- front-line employees
- top executives
- first-line managers
- stockholders
There is perhaps no bigger driver of culture than the leaders and top executives of organizations.
Culture: The shared values, beliefs, motives, identities, and interpretations that result from common experiences of members of a society and are transmitted across generations.
The goal of an organization's socialization efforts should be to minimize ________ as much as possible.
- mentoring
- diversity
- reality shock
- espoused values
- newcomer orientation
The goal of the organization's socialization efforts should be to minimize reality shock as much as possible.
Reality Shock: A mismatch of information that occurs when an employee finds that aspects of working at a company are not what the employee expected it to be.
Which stage of socialization begins on the day an employee starts work?
- encounter
- communal
- self-critical
- countercultural
- ASA framework
The encounter stage begins the day an employee starts work.
Encounter Stage: A stage of socialization beginning the day an employee starts work, during which the employee compares the information as an outsider to the information learned as an insider.
In her final semester of college, Serena interviews at VisionMasters, Inc. Before the interview, she collects information from VisionMasters' website and from employees she knows. Serena gets additional information during the interview process from the managers. Serena is in which stage of the socialization process?
- encounter
- attrition
- anticipatory
- adaptation and understanding
- selection
Anticipatory socialization begins as soon as a potential employee develops an image of what it must be like to work for a given company. The bulk of the information acquired during this stage occurs during the recruitment and selection processes that employees go through prior to joining an organization.
A couple of days after starting her new job as a logistics manager at Recycled Steel Products, Florence is heard commenting that "Working at Recycled Steel Products is not nearly what I expected it to be." This is an example of ________, which occurs in the ________ stage of the socialization process.
- counterculture; encounter
- reverse adaptation; attrition
- culture shock; anticipatory
- reality shock; encounter
- reverse adaptation; understanding
During the encounter stage, new employees compare the information they acquired as outsiders during the anticipatory stage with what the organization is really like now that they are insiders. To the degree that the information in the two stages is similar, employees will have a smoother time adjusting to the organization. Problems occur when the two sets of information do not quite match. This mismatch of information is called reality shock.
Reality Shock: A mismatch of information that occurs when an employee finds that aspects of working at a company are not what the employee expected it to be.
A culture that attempts to help the greater social good is a ________ culture.
- sustainability
- customer service
- safety
- diversity
- communal
In addition to helping the greater social good, a sustainability culture can be incredibly valuable in recruiting top talent.
Substitutability: The degree to which people have alternatives in accessing the resources a leader controls.
Socialization happens in five relatively distinct stages.
Socialization happens in three relatively distinct stages.
Socialization: The primary process by which employees learn the social knowledge that enables them to understand and adapt to the organization’s culture.
At Workboots Inc., Ingrid has been the design department manager for five years. Ingrid has created a skull with a victory flag on its forehead as her department's corporate logo representing the "victory or die trying" motto for her group. Ingrid's logo can be described as a(n)
- ritual.
- story.
- espoused value.
- ceremony.
- symbol.
Symbols can be found throughout an organization, from its corporate logo to the images it places on its website to the uniforms its employees wear.
Symbols: The images an organization uses, which generally convey messages.