Team potency is higher in teams that have found success in the past.
Team potency is promoted in teams in which members are confident in themselves and their teammates and when the team has experienced success in the past.
Potency: A team state reflecting the degree of confidence among team members that the team can be effective across situations and tasks.
The shallowest level of cross-training involves positional modeling.
At the shallowest level, cross-training involves personal clarification. With this type of training, members simply receive information regarding the roles of the other team members.
Cross-Training: Training team members in the duties and responsibilities of their teammates.
Creative processes are interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself.
Teamwork processes include interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself. You can think of teamwork processes as the behaviors that create the setting or context in which task work can be carried out.
Team: Two or more people who work interdependently over some time period to accomplish common goals related to some task-oriented purpose.
Transition processes are relevant before the team actually begins to conduct the core aspects of its work; they have no role between periods of work activity.
Transition processes are relevant before the team actually begins to conduct the core aspects of its work. However, these transition processes also may be important between periods of work activity. An example would be the halftime adjustments made by a basketball team that's losing a game badly. The team could consider the strengths of its opponent and develop a new strategy intended to neutralize them.
Transition Processes: Teamwork processes, such as mission analysis and planning, that focus on preparation for future work in the team.
Kat is not worried about offering contrary or radical ideas in team meetings because both the team leader and the team members are supportive of new or even seemingly strange ideas and don't laugh at or criticize each other. Kat has a strong feeling of psychological safety within her team.
Psychological safety is a team state in which members feel it is OK to challenge the status quo, do things that may be interpersonally risky, or express unexpected or unusual opinions without fear of embarrassment of rejection.
Team: Two or more people who work interdependently over some time period to accomplish common goals related to some task-oriented purpose.
Teamwork processes have a moderate negative effect on team performance.
Teamwork processes have a moderate positive effect on team performance.
Teamwork Processes: The interpersonal activities that promote the accomplishment of team tasks but do not involve task accomplishment itself.
Team process training helps a team function and perform more effectively as an intact unit.
Team process training occurs in the context of a team experience that facilitates the team being able to function and perform more effectively as an intact unit.
Team Process Training: The use of team experiences that facilitates the team’s ability to function and perform more effectively as an intact unit.
A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean. Nick, Sid, and Kevin are the core members of the team. Nick was elected as the leader of the team. Sid is responsible for monitoring the team's progress toward its goals. Kevin took on the role of motivator and confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. The standard pre-deployment practice of the team represents which aspect of cross-training?
- positional rotation
- positional modeling
- action learning
- personal clarification
- collaborative problem solving
Positional modeling involves team members observing how other members perform their roles.
Positional Modeling: Training that involves observations of how other team members perform their roles.
Potency has a strong positive impact on team performance.
When a team has high potency, members are confident that their team can perform well, and as a consequence, they focus more of their energy on team tasks and teamwork in hopes of achieving team goals. Research has shown that potency has a strong positive impact on team performance.
Impact: The sense that a person’s actions “make a difference”–that progress is being made toward fulfilling some important purpose.
Rachel, Emily, and Dravos are new product development specialists at the athletic footwear company Sole Success. All three have been part of the same team for over a year, and as a team they have had tremendous success, with three of their shoe designs among the current season's best sellers. There is a healthy sense of competition among them, but they take credit as a group for their successes rather than focus on individual achievement. A team such as this is said to have
- high potency.
- high cohesion.
- good mental modelling.
- good transactive memory.
- good conflict management.
High-potency members are confident that their team can perform well, and as a consequence, they focus more of their energy on team tasks and teamwork in hopes of achieving team goals.
Potency: A team state reflecting the degree of confidence among team members that the team can be effective across situations and tasks.
In a project team at Kaizen International, everyone focuses on his or her specialty and what they do best. Members know exactly where they can go to get information when there are gaps in their knowledge, and this team produces synergistic results. This shows that the project team at Kaizen has an effective
- staff validity.
- mental model.
- transactive memory.
- potency.
- hierarchical sensitivity.
Transactive memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team. This concept takes into account the idea that not everyone on a team has to possess the same knowledge.
Transactive Memory: The degree to which team members’ specialized knowledge is integrated into an effective system of memory for the team.
Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities?
- team process
- team potency
- team viability
- group technique
- team dependency
The form of commitment where the performance of teams and the degree to which teams are capable of remaining together as ongoing entities is referred to as team viability.
Team Viability: Team commitment; the likelihood a team can work together effectively into the future.
Teamwork processes have a ________ effect on team commitment.
- weak positive
- weak negative
- moderate negative
- strong positive
- strong negative
Teamwork processes have a strong positive effect on team commitment. That aspect of team process has a stronger effect on commitment for teams involved in more complex knowledge work rather than less complex work.
Teamwork Processes: The interpersonal activities that promote the accomplishment of team tasks but do not involve task accomplishment itself.
Training that provides students or employees with the knowledge, skills, and abilities necessary to be a high performing team member are considered ________ because they can be used in many different situations rather than in just one or two specific situations.
- action learning
- positional modeling
- positional competencies
- team process competencies
- transportable competencies
Transportable competencies include knowledge, skills, and abilities that employees can take with them and use in many different contexts.
Transportable Teamwork Competencies: Team training that involves helping people develop general teamwork competencies that they can transport from one team context to another.
The idea behind ________ is that team members can develop shared mental models of what is involved in each of the roles in the team and how the roles fit together to form a system.
- synergy
- groupthink
- cross-training
- team cohesion
- devil's advocacy
The idea behind cross-training is that team members can develop shared mental models of what is involved in each of the roles in the team and how the roles fit together to form a system.
Cross-Training: Training team members in the duties and responsibilities of their teammates.
Cross-training may involve instructions at three different levels of depth. These levels are
- transactive, transformative, and collaborative.
- personal clarification, positional modeling, and positional rotation.
- taskwork, teamwork, and team states.
- cohesion, potency, and efficacy.
- transition, action, and interpersonal.
Cross-training may involve instruction at three different levels of depth. At the shallowest level, there is personal clarification. With this type of training, members simply receive information regarding the roles of the other team members. Positional modeling involves team members observing how other members perform their roles. Positional rotation type of training gives members actual experience carrying out the responsibilities of their teammates.
Personal Clarification: Training in which members simply receive information regarding the roles of the other team members.
________ memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.
- Process
- Transactive
- Centralized
- Institutional
- Brainstorming
Transactive memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team. This concept takes into account the idea that not everyone on a team has to possess the same knowledge.
Transactive Memory: The degree to which team members’ specialized knowledge is integrated into an effective system of memory for the team.
Richard's team has been assigned the task of organizing an exhibition for companies selling home appliances. Richard ensured that each member of the team had an opportunity to observe other members perform their roles. This type of cross-training is termed
- groupthink.
- boundary spanning.
- positional modeling.
- team process training.
- transportable competency.
Positional modeling involves team members observing how other members perform their roles. This helps the team members gain a better understanding of what the job of other members entails and also may provide insight into how the activities involved in their respective jobs could be integrated more effectively.
Positional Modeling: Training that involves observations of how other team members perform their roles.
Which of the following levels of cross-training involves team members observing how other members perform their roles?
- action learning
- team integration
- role competency
- behavior modeling
- positional modeling
The positional modeling level of cross-training involves team members observing how other members perform their roles.
Positional Modeling: Training that involves observations of how other team members perform their roles.
The deepest level of cross-training involves ________, which gives members actual experience carrying out the responsibilities of their teammates.
- personal clarification
- positional rotation
- planning and task coordination
- positional modeling
- conflict resolution
The deepest level of cross-training involves positional rotation. This type of training gives members actual experience carrying out the responsibilities of their teammates.
Positional Rotation: Training that gives members actual experience carrying out the responsibilities of their teammates.
Which of the following is a type of team process training?
- personal clarification
- positional modeling
- conflict resolution
- positional rotation
- action learning
One type of team process training is action learning, in which a team is given a real problem that is relevant to the organization and is then held accountable for analyzing the problem, developing an action plan, and finally carrying out the action plan.
Action Learning: Team process training in which a team has the opportunity to work on an actual problem within the organization.