About This Chapter
This topic covers practice-focused exam questions based on key concepts such as the accommodating, the apprising, the avoiding style, and the coalition. It features an MCQ test with answers, designed to evaluate your understanding and enhance exam readiness. An answer key is provided for self-assessment and review. The learning objectives include: How do leaders use their power and influence to resolve conflicts in the workplace? What behaviors do leaders exhibit when trying to influence others, and which of these is most effective?
Question 1
Multiple Choice
Medium
Accommodating Exam

An accommodating conflict resolution style should be used

  • when quick decisive action is vital.
  • when a quick decision is really important.
  • if you are going to lose and want to preserve your dignity.
  • on important issues for which unpopular actions need implementation.
  • when someone will try to leverage your unwillingness to compete against you.
Correct Answer: if you are going to lose and want to preserve your dignity.
Explanation:

Accommodating (low assertiveness, high cooperation) occurs when one party gives in to the other and acts in a completely unselfish way. It should be used if you arrive at the conclusion that your choice or solution is wrong or that an alternative is better, when you want to show that you are reasonable and/or to build up credit with others, when others care substantially more about the outcome than you do and the ongoing relationship is important, or if you are going to lose and want to preserve your dignity.

Glossary:

Accommodating: A conflict resolution style by which one party gives in to the other and acts in a completely unselfish way.

Question 2
Multiple Choice
Medium
Accommodating Exam

Under the autocratic government of his homeland, Gustav knew that he and other members of the student movement at the national university had little power and influence to use against the authorities. In such a situation, the ________ style of conflict resolution made the most sense.

  • accommodating
  • collaborating
  • compromise
  • competing
  • avoiding
Correct Answer: accommodating
Explanation:

Accommodating (low assertiveness, high cooperation) occurs when one party gives in to the other and acts in a completely unselfish way. It's also an important strategy to think about when the leader has less power than the other party.

Glossary:

Accommodating: A conflict resolution style by which one party gives in to the other and acts in a completely unselfish way.

Question 3
Multiple Choice
Medium
Accommodating Exam

Low assertiveness and high cooperation represent the style of conflict resolution known as

  • avoiding.
  • competing.
  • compromise.
  • collaboration.
  • accommodating.
Correct Answer: accommodating.
Explanation:

Accommodating (low assertiveness, high cooperation) occurs when one party gives in to the other and acts in a completely unselfish way.

Glossary:

Accommodating: A conflict resolution style by which one party gives in to the other and acts in a completely unselfish way.

Question 4
Multiple Choice
Medium
Accommodating Exam

A conflict resolution style typically used by leaders when an issue is really not that important to them but is very important to the other party is

  • avoiding.
  • competing.
  • compromise.
  • collaboration.
  • accommodating.
Correct Answer: accommodating.
Explanation:

Accommodating (low assertiveness, high cooperation) occurs when one party gives in to the other and acts in a completely unselfish way. Leaders will typically use an accommodating strategy when the issue is really not that important to them but is very important to the other party. It's also an important strategy to think about when the leader has less power than the other party.

Question 5
Multiple Choice
Medium
Accommodating Exam

Diane and Tia had two conflicting ideas regarding how to relaunch their restaurant to a new market. Tia favored a flashy, after-hours club atmosphere, whereas Diane proposed a more middle-class look and feel. At one point, the tension between them seemed about to escalate, but then Diane gave in and suggested that they go with Tia's plan. Diane used the ________ style of conflict resolution.

  • accommodating
  • collaborating
  • compromise
  • competing
  • avoiding
Correct Answer: accommodating
Explanation:

Accommodating (low assertiveness, high cooperation) occurs when one party gives in to the other and acts in a completely unselfish way.

Question 6
Multiple Choice
Easy
Apprising Exam

When the requestor clearly explains why performing a request will benefit the target personally, this is the influence tactic known as

  • coalition.
  • exchange.
  • apprising.
  • ingratiation.
  • personal appeals.
Correct Answer: apprising.
Explanation:

Apprising occurs when the requestor clearly explains why performing a request will benefit the target personally. It differs from rational persuasion in that it focuses solely on the benefit to the target as opposed to simple logic or benefits to the group or organization.

Glossary:

Apprising: An influence tactic in which the requestor clearly explains why performing the request will benefit the target personally.

Question 7
Multiple Choice
Medium
Avoiding style Exam

The style of conflict resolution most likely to yield an unfavorable result for everyone is

  • accommodating.
  • collaboration.
  • compromise.
  • competing.
  • avoiding.
Correct Answer: avoiding.
Explanation:

Avoiding (low assertiveness, low cooperation) occurs when one party wants to remain neutral, stay away from conflict, or postpone the conflict to gather information or let things cool down. Avoiding usually results in an unfavorable result for everyone.

Glossary:

Avoiding: A conflict resolution style by which one party wants to remain neutral, stay away from conflict, or postpone the conflict to gather information or let things cool down.

Question 8
Multiple Choice
Medium
Avoiding style Exam

The board was split over a fundamental question of the company's future direction, but Mr. Gillespie declared himself neutral in the conflict. As the oldest member of the board, he said, he should not take sides. His behavior exemplifies an approach to conflict resolution known as

  • accommodating.
  • collaboration.
  • compromise.
  • competing.
  • avoiding.
Correct Answer: avoiding.
Explanation:

Avoiding (low assertiveness, low cooperation) occurs when one party wants to remain neutral, stay away from conflict, or postpone the conflict to gather information or let things cool down.

Glossary:

Avoiding: A conflict resolution style by which one party wants to remain neutral, stay away from conflict, or postpone the conflict to gather information or let things cool down.

Question 9
Multiple Choice
Medium
Avoiding style Exam

Low assertiveness and low cooperation represent the style of conflict resolution known as

  • avoiding.
  • competing.
  • compromise.
  • collaboration.
  • accommodating.
Correct Answer: avoiding.
Explanation:

Avoiding (low assertiveness, low cooperation) occurs when one party wants to remain neutral, stay away from conflict, or postpone the conflict to gather information or let things cool down.

Glossary:

Avoiding: A conflict resolution style by which one party wants to remain neutral, stay away from conflict, or postpone the conflict to gather information or let things cool down.

Question 10
Multiple Choice
Medium
Avoiding style Exam

Two styles of conflict resolution likely to result in negative feelings toward the leader are

  • competing and avoiding.
  • compromise and avoiding.
  • competing and compromise.
  • competing and accommodating.
  • compromise and accommodating.
Correct Answer: competing and avoiding.
Explanation:

Competing (high assertiveness, low cooperation) might get the result initially, but it won't win a leader many friends, given the negative reactions that tend to accompany such tactics. Avoiding (low assertiveness, low cooperation) also may result in negative feelings toward the leader.

Question 11
Multiple Choice
Medium
Avoiding style Exam

Though it is a style of conflict resolution, ________ can never really resolve a conflict.

  • avoiding
  • competing
  • compromise
  • collaboration
  • accommodating
Correct Answer: avoiding
Explanation:

Avoiding (low assertiveness, low cooperation) occurs when one party wants to remain neutral, stay away from conflict, or postpone the conflict to gather information or let things cool down. Most important, avoiding never really resolves the conflict.

Question 12
Multiple Choice
Medium
Coalition Exam

Raul has a plan to completely reorganize the workflow in his department, but before presenting it to Gordon, his supervisor, he recruits the support of his colleagues Natalie and Andre. This is an example of the influence tactic known as

  • ingratiation.
  • coalitions.
  • apprising.
  • visibility.
  • pressure.
Correct Answer: coalitions.
Explanation:

Coalitions occur when an influencer enlists other people to help influence the target. These people could be peers, subordinates, or one of the target's superiors. Coalitions are generally used in combination with one of the other tactics effort in accomplishing what they are asked to do.

Glossary:

Coalitions: An influence tactic in which the influencer enlists other people to help influence the target.